DOMESTIC TERMS & CONDITIONS

“We” “NG1” are NG1 City Cleaners Limited company number 10580717 trading at The Office, Gothic House, Barker Gate Nottingham, NG1 1JU.

“Client” is the person or persons receiving the Services and if more than one they are jointly and severally liable.

“Property” is the location where the Client requests the Services to be provided.

“Services” are domestic cleaning and laundry Services agreed to be provided by NG1 to the Client at the Property from time to time.

All services should be paid via Stripe, BACS or Go Cardless direct or PayPal upon receipt of the invoice and at least 24 hours before the appointment is due to commence. By submitting your card details to Go Cardless using the button at the bottom of this page, or setting up a direct debit, or paying our invoice via PayPal you are agreeing to the following terms and conditions:

These terms and conditions are subject to a 7-day cooling off period from the date of acceptance. If the Client does not wish to continue using the Services they must inform NG1 City Cleaners Limited in writing to info@ng1citycleaners.co.uk or by post to The Office, Gothic House, Barker Gate Nottingham, NG1 1JU.

By accessing and using any of the Services beyond the 7-day cooling off period, the Client accepts and agrees to be bound by these terms and conditions. Any use of the Services will constitute acceptance of these terms and conditions. Nothing in these terms and conditions shall affect the statutory legal rights of the Client.

Any short-term sales offer cannot be redeemed in conjunction with any other sales offer and is at the discretion of NG1 City Cleaners Ltd.

1.The Services

1.1         The regular Services are domestic cleaning Services agreed from time to time between the Client and NG1 or: The Services are a specific assignment provided to the Client by NG1.

1.2         The Services shall be provided at the Property by NG1 trained staff using their own cleaning products and equipment. Where Laundry Services have been requested these will be performed using the Client’s products and equipment as agreed. The Services shall be performed on a specific day and time as agreed.

1.3         The client understands this is a rolling monthly agreement for regular cleaning services with a maximum frequency of 30 days and a minimum duration of 3 visits. NG1 reserves the right to collect charges for the minimum term if the client wishes to cancel the services outside of the ‘cooling off’ period.

2. Access and Security

2.1 NG1 will be responsible for holding the keys to the Property. When not in use the keys will be locked in a secure mobile safe and stored with a unique reference number. No identifying details will be stored with keys.

2.2 NG1 staff are assessed, reference checked and DBS checked. The Client agrees to treat NG1 staff with respect, and any antisocial or unacceptable behaviour from the Clients or their visitors, agents, tenants or representatives will result in the immediate withdrawal of the Services and a report to the relevant local authorities.

3. Price and payment

3.1 Price for the Services is calculated by the size of the Property and the service grade requested. This is inclusive of equipment and materials as required. (“Price”) All quotations are valid for one month from date of issue.

3.2 An advance payment of one calendar month’s regular Services shall be paid upon entering this agreement.

3.3 The Price and/or the advance payment are the Fees.

3.4 The Fees shall be paid to NG1 our Go Cardless system.

4. Changes and Cancellation of Agreement and the Advance Payment

4.1 Once the Advance Payment has been paid, the Services can be changed or cancelled by either party in writing or by email to info@ng1citycleaners.co.uk subject to the matters set out in this clause.

4.2 NG1 reserves the right to change the Services at any time and to notify you of any changes.

4.3 If the Client wishes to change the Services for any particular day, the Client must give 24 hours’ written notice to NG1 who will consider the reason for the change and may agree one of the following solutions:

(a) accept the change for one week only and waive the Fees for that week

(b) accept the change for one week only but the Fees will be charged

(c) refuse the change and continue with the Services as normal

NG1 will consider any reasonable request for changes, and in their complete discretion will apply (a) (b) or (c) as they think reasonable and their decision is final. Failure to give such notice of change will mean the Fees will be charged in full as usual.

4.4         Complaints

4.4.1     All Services shall be deemed to have been carried out to the Client’s satisfaction unless notice is received by NG1 with the details of the compliant n writing by email along with photographic evidence no later than 48hours after the completion of the Services. NG1 will fully investigate any complaint and attempt to resolve it.

4.4.2     The Client agrees to allow NG1 back to re-clean any disputed areas/items before making any attempt to clean those areas/items or arranging a third party to carry out cleaning or repair Services with regards to such a complaint. Failure to be so will void our liability and we will consider the matter fully settled.

4.4.3     If payment has not been received in full or has been stopped by the Client, we will immediately refer the account for collection. Raising a complaint is not a valid reason for withholding payment whilst the complaint is investigated.

4.4.4     Rectifications are limited to a maximum of 2 hours for the re-clean.

4.5 Cancellation by NG1

4.5.1     If NG1 cancels the Services, unless as a result of matters set out in clause 4.5.2, any monies will be repaid to the Client (subject to the deduction of any outstanding Fees for Services already rendered) within 7 days of cancellation, and no further sum or compensation will be payable to the Client by NG1 arising from such cancellation.

4.5.2     The Services may be terminated if payment of the Fees is not made in accordance with these terms, or if the Client commits a material breach of any of these terms and fails to remedy the breach within 14 days of being notified in writing, or if the Client enters into any form of insolvency arrangement or suspends its business. Upon termination, the Client shall immediately pay any outstanding sums to NG1 and no refunds will be due or made.

4.6 Cancellation by the Client

4.6.1     The Client may cancel the Services at any time after entering into this contract with 30 days’ notice in writing to Will@NG1citycleaners.co.uk  and then any monies will be repaid to the Client (subject to the deduction of any outstanding Fees) at the end of this notice period.

5. General Conditions:

5.1         NG1 shall use reasonable endeavours to meet any performance dates but such dates shall be estimates only and time is not the essence of the contract.

5.2         Variations to the Services may only be agreed in writing. Services outside the scope of the Quotation will attract additional charges.

5.3         The Client must inform NG1 of all health and safety rules and regulations applicable to the Services and any reasonable security requirements that apply at the Property. The Client must provide access to a hot water supply, heating for the property, a mains electricity supply and water waste facility. Furnished properties with items of furniture weighing more than 30kg must have the furniture positioned ready for cleaning prior to NG1’s visit to the Property. NG1 staff are not able to reposition/move furniture to enable thorough cleaning if the items weigh more than 15kg.

5.4         The Client must notify NG1 by means of photographic evidence of the condition of the Property prior to final quotation acceptance. NG1 reserves the right to charge the Client for additional time incurred if the Property is in an exceptionally poor condition, or if the Client requests specific items to be cleaned which have declined or excluded at the point of quotation.

5.5         The Fees will be paid after invoices rendered from time to time. VAT is applicable at the prevailing rate from time to time. Payment terms are 7 days, and payment is not deemed to have been made until the Fees have been paid in full. If payment is not made in full and within the time the Services may be suspended and payment in advance may be required before the Services are recommenced.

5.6         NG1 reserves the right to require some or all of the Fees to be paid in advance of the commencement of the Services applicable and agreed in writing. If payment is not made in accordance with the above clauses, we reserve the right to charge an administration fee of £50 and interest at the rate prescribed by the Late Payment of Commercial Debt (Interest) Act 1998 from the date payment was due until the date payment is made.

5.7         Each party will keep the confidential information of the other party and any third party confidential and secret, and only use it for the purposes of supplying the Services or making proper use of the Services.  Each party recognises and accepts its obligations with regard to the control and processing of personal data under the current data protection legislation and regulations.  For more information on this, please see our Privacy Notice on our website. https://www.ng1citycleaners.co.uk/privacy-policy/

5.8         NG1 will use reasonable care and skill in performing the Services. NG1’s liability in respect of any loss of goodwill, loss of business, loss of profits, loss of anticipated savings, loss of use or for any other consequential, special or indirect loss or damage will be NIL. NG1’s liability in respect of damage to goods or items in or at the Property is limited to £2,000.00. This is in total and NOT in relation to each item. No responsibility will be taken by NG1 for Items over this value and they will not be cleaned unless agreed in writing. In respect of any other direct losses (in Contract or Tort), the total liability of NG1 will not exceed £2,000.00. Nothing in these Terms will exclude or limit liability for death or serious injury caused by NG1’s negligence.

5.9         If we are limited or hindered from providing any Services booked by the Client due to circumstances beyond our control e.g. government intervention, Acts of God, civil disturbance, war, national or local disaster, strikes, labour disputes, epidemic and or pandemic, then our liability to the Client shall not exceed the amount paid by the Client for the Services. We shall be entitled to be paid the value of the Services already delivered to the Client or the expenses incurred up to that point. We shall not be liable for any additional losses incurred by the Client in such circumstances.

5.10       Following the conclusion of the Services, we may wish to contact the Client to request testimonials, recommendations or feedback on the Services.  By agreeing the terms, the Client is consenting to that contact by NG1 after the conclusion of the Services.

5.11       Nothing in these terms is intended to create a partnership or joint venture between NG1 and the Client, and no party has the right to act as agent for the other or to bind the other party in any way.

5.12       These terms and any dispute arising from them shall be governed by the laws of England and Wales.